Frequently Asked Questions
Welcome to the Jewelix FAQ! We’re here to answer your most common questions so you can shop with confidence and sparkle with peace of mind. ✨
💎 What materials do you use?
Our pieces are made with 18k gold plating or high-quality silver plating over a durable base metal. We carefully select materials to balance luxury, affordability, and everyday durability.
🌿 Are your pieces hypoallergenic?
Yes! All Jewelix Jewelry is hypoallergenic—free from nickel and other harsh metals—making it safe for sensitive skin.
💧 Are your products waterproof?
Yes! Our jewelry is waterproof, so you can confidently wear it while washing your hands, in the shower, or even at the beach. Just make sure to dry it off afterward for long-lasting shine.
✨ Will the jewelry tarnish?
Nope! Our jewelry is tarnish-free when properly cared for. Each piece is coated with a special protective layer to keep it looking brand new.
📦 When will my order ship?
We process and pack orders with love within 3–5 business days. You’ll receive a tracking number once your order is on the way.
🔁 What is your return policy?
You can return any item within 14 days of delivery for a refund or exchange—no questions asked. Items must be in original condition and packaging.
Email us at info@jewelixjewelry.com to start a return.
🛠️ What if my item arrives damaged or breaks?
All our pieces are covered by a 30-day warranty. If anything happens within 30 days, just send us a photo and short explanation to info@jewelixjewelry.com, and we’ll send you a replacement—no questions asked.
🎁 Do you offer a subscription box?
Yes! Our Jewelix Monthly Box delivers 2 stunning pieces each month at a set price—perfect for upgrading your collection without breaking the bank.
🎉 Can I book Jewelix for an event?
Absolutely! We do private and public events including pop-ups, parties, and more.
Contact us at info@jewelixjewelry.com for availability and pricing.
💰 Do you have an affiliate program?
Yes! You can Earn With Us by sharing Jewelix through our exclusive affiliate program. Join, share, and earn commission on every sale you help generate. Email us for more info or visit our Affiliate page.
🤍 Still have a question?
We’re here to help! Reach out anytime at info@jewelixjewelry.com.